Privacy Policy

Last updated: 5/22/2025

At Resilient Roots Customs, your trust means everything to us. We’re not just a brand—we’re a community built on heritage, creativity, and connection. That means we take your privacy seriously and treat your personal information with the same care we give to our culture, craft, and customers.

1. What We Collect

When you browse our site, make a purchase, or sign up for our newsletter or collective, we may collect:

Your name, email, shipping address, and payment info (for orders)
Your email and preferences (for newsletters or updates)
Website usage data (like page visits or clicks) to help us improve your experience

We do not sell your information. Ever.

2. How We Use It

We use your info to:

Process and ship your orders
Send you updates, drops, or promotions you’ve signed up for
Improve our products, site, and customer experience
Protect our business from fraud or misuse

3. How We Protect It

Our site uses secure technology to keep your data safe. We partner with trusted payment processors who encrypt your information. We also limit access to your data within our team—only those who need it to fulfill your order or request can see it.

4. Your Rights

You can:

Ask what info we have about you
Update or correct your information
Opt out of marketing emails anytime (just hit “unsubscribe” at the bottom of any email)
Ask us to delete your data—we’ll honor your request, unless we need to keep it for legal reasons

To make any of these requests, just contact us at: privacy@resilientrootscustoms.com

5. Cookies + Tracking

We use cookies (not the chocolate chip kind, unfortunately) to understand how you use our site so we can make it better. You can disable cookies in your browser settings if you prefer.

6. Third-Party Tools

Sometimes we use trusted third-party services (like email platforms or analytics tools). They only get the info needed to do their job—and nothing more.

7. Changes to This Policy

We might update this page occasionally to reflect changes in law or how we run our business. If it’s a big change, we’ll let you know via email or site notice.

In short?
We respect your privacy like we respect our roots—with care, transparency, and accountability. Thanks for growing with us.