Terms & Conditions

Last updated: 5/23/2025

Welcome to Resilient Roots Customs—where culture meets craftsmanship, and every product tells a story. By accessing our site, making a purchase, or engaging with our content, you agree to the following terms. Please read them carefully.

1. About Our Brand

Resilient Roots Customs is a small, independently run business that celebrates cultural pride, generational wisdom, and street-meets-soul style. Many of our items are made-to-order or custom-designed, so we appreciate your patience and understanding as we craft with intention.

2. Use of This Site

By using this site, you agree that:

You’re at least 18 years old or using the site with a parent or guardian’s supervision.
You won’t use our content, images, or products for illegal or unauthorized purposes.
You won’t copy, reproduce, or resell any part of the site or its content without permission.

All content on this site—including text, images, product designs, and branding—is the intellectual property of Resilient Roots Customs. Please respect our roots.

3. Orders + Payment

Prices are listed in USD and may change without notice.
We reserve the right to cancel or refuse any order at our discretion.
Once your order is placed, you'll receive a confirmation email. You’ll be notified again when your order ships.

Note: Some products are made on demand. This means longer processing times (see our Shipping Policy), but also more intention behind every piece.

4. Returns + Exchanges

Because most of our products are custom or made-to-order, all sales are final unless the item arrives damaged or there was an error on our end. For more info, please read our Return Policy or email us directly with questions.

5. User Content + Community Contributions

If you share reviews, photos, or stories with us (through email, social, or tagging us), you grant us permission to use that content for promotional or marketing purposes—always with respect and proper credit where due.

6. Accessibility + Inclusion

We are committed to keeping this website accessible to all visitors. Please see our Accessibility Statement for full details or contact us if you need assistance.

7. Limitation of Liability

We do our best to provide accurate product descriptions and timely service, but we cannot guarantee uninterrupted or error-free use of the site. By using this site, you agree that Resilient Roots Customs is not liable for any indirect or consequential damages related to your use of our site or products.

8. Updates to Terms

We may update these Terms & Conditions as our business grows or as required by law. Continued use of the site after changes are posted means you accept the new terms.

9. Contact

Got questions? Something not sitting right? Reach out. We’re here to build a brand that’s as responsive as it is rooted.

Email: help@resilientrootscustoms.com
Mailing Address: 1311 Park st Unit #776 Alameda, CA 94501

Thank you for supporting culture you can wear.

We’re proud to grow with you.